![]() When I complained, the banquet manager started attacking me. There was a dent in the potatoes where the pork chop rested before they pulled it off. When I did get a plate, they had taken the meat off of the plate and brought it out to me. The 3 waiters/waitresses I interacted with could not speak English. I even flagged down the banquet manager and a waitress again to ask for a plate. ![]() Seems simple enough, right? My whole table was through with their meals before I got a plate. I asked them to take it back and just get me a plate with more potatoes and green beans. The person coordinating the banquet told the manager that I was vegetarian, and we needed one plate without meat. We had a banquet on Saturday evening, and I'm a vegetarian. I have been a restaurant manager, waitress, bartender, and I have worked banquets. Let me preface this part by saying that I spent a lot of years in food service. My room was actually nice and I have no complaints there. Outside by the very dirty pond, there is cement cracking everywhere. The main areas of the hotel are very run down. It was quite a trek for them to get back and forth. The rest of our group was in a tower outside the main building. I was using my husband's points to book the room. The room I was in was in the main building. The service is so poor, that I would never stay here again. We had a banquet and a lot of meetings at the hotel. I stayed here May 16th and 17th as part of a group. ![]() I just could not believe this was a DoubleTree hotel. For a Doubletree (Hilton property), this is the worst stay I have had this year. He asked a waitress to come over to see me (I guess it was her table) and she brought it 10 minutes later. I asked the waiter for some OJ as he was standing within five feet of me with a full carafe of OJ. However, the wait staff in the restaurant were just awful. The front desk staff (both check in and out) were very nice and professional. It continually turned on and off during the night and never did reach it's set temperture, not to mention it was very noisey. I believe I should have been told when making the reservation and/or checking in. After checking in and arriving in my room, I quickly found out the internet was not working, and hadn't been working all day. I called the hotel to make a reservation for this hotel early in the day. ![]()
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